Today, B2B customers increasingly expect customer experiences that match those we see in the B2C sector. There is therefore great potential in optimizing the buying experience and leveraging the often overlooked aftermarket. This increases customer loyalty and extends the product lifecycle - a key element for a sustainable business model in the digital age.
By leveraging digital ecosystems, we can create new opportunities to optimize and automate processes. This results in smarter services that strengthen the connection with customers and suppliers, before and after the sale.
We have extensive experience from projects where we have provided advice and solutions that have improved time-to-market and strengthened both the buying process and aftermarket services.
Examples of our solutions:
- Customer portals
- CRM and customer service
- Data sourcing platforms
- Field service & installed base