Totalkredit enhances partner communication with a new self-service platform

Totalkredit is Denmark’s leading mortgage provider, facilitating loans through 55 financial institutions. More than 8,000 employees across these institutions now have seamless access to product knowledge, business processes, and key financial insights through a new self-service platform.

The challenge

As part of its strategic initiative to expand and strengthen collaboration with 55 financial institutions, Totalkredit aimed to replace an outdated system and manual processes with a new digital platform.

The goal was to offer enhanced self-service capabilities, improved access to digital tools, and targeted communication regarding mortgage products and regulations. This would make advisors' daily workflows easier and ensure they could quickly access up-to-date mortgage information, enabling them to provide the best possible service.

The solution

The new digital self-service platform, Xperten, is a knowledge and communication hub that delivers significant benefits to Totalkredit’s partners.

More than 8,000 employees from partner financial institutions now have easy access to product knowledge, business processes, guidelines, marketing materials, news, and notifications - all designed to support them in their work with Totalkredit.

A unified platform for all employees

Xperten is an innovative IT project that leverages the full capabilities of Optimizely Content Cloud, structuring and centralizing all produced and distributed content in a single hub.

The solution is part of the Content Hub platform established for the Nykredit Group, running on Optimizely Content Cloud within Microsoft Azure. Through a single sign-on solution (SSO) integrated with Microsoft Azure Active Directory, employees can access news, tools, reports, and live bond data based on their role and profile.

The result

The key reason why Xperten has become popular among 8,000 daily users is its ease of use.

Users can quickly find relevant news, tools, and reports, with personalized content tailored to their role, whether they are advisors or mortgage specialists. This ensures they are well-equipped to provide optimized case handling for their customers.

Our many advisors now have easy, relevant, and personalized access to all information related to mortgage advisory. This strengthens their ability to serve customers every day.

Bettina Stentoft Hougaard
Senior Business Developer & Project Manager, Totalkredit

User satisfaction survey: A strong validation

Six months after launch, Totalkredit conducted a comprehensive user satisfaction survey, with 3,500 daily users participating. The survey included advisors and key contacts responsible for handling Totalkredit-related matters. The feedback reinforced the positive response already received from many users.

Nearly 9 out of 10 key contacts reported that Xperten supports their daily tasks. They find the platform intuitive and appreciate the email notifications about relevant news.

With user experience at the core, Xperten was designed to be intuitive and easily accessible, allowing users to quickly adopt the platform without requiring extensive training or change management efforts.

The collaboration

Our partnership with Totalkredit has been a true collaboration, where we provided expert guidance in solution delivery and Azure-based technologies.

 

Our new platform is a success because we prioritized user experience at every stage. Immeo’s development team was excellent at listening to our needs and translating them into real features in the final solution.

Bettina Stentoft Hougaard
Senior Business Developer & Project Manager, Totalkredit

Do you want to know more?

Contact
Ivan Beltoft Partner, Immeo

+45 2222 0252

ibe@immeo.dk

Ivan-Beltoft-Partner-Immeo
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