OneMed improves customer experience and increases revenue with a commerce solution

OneMed faced increasing competition and rising expectations for usability and functionality in their B2B webshop. The existing platform lacked the design and features required to meet customer demands. OneMed sought a modern, market-leading webshop.

A better user experience was essential to ensure that customers could quickly and efficiently find relevant products and navigate the ordering process with ease.

All customer data in one place

We developed a modern B2B webshop based on Sitecore and Ucommerce. The new platform is designed to handle OneMed’s business complexity, improve the customer experience, and enhance customer and sales support.

To further optimize usability, we built a replacement flow that allows out-of-stock or discontinued products to be automatically replaced with similar alternatives.

Agility drives higher revenue and strengthens competitiveness

The new commerce solution has reinforced OneMed’s position as northern Europe’s leading medical distributor. It has significantly improved user experience and customer satisfaction, while also increasing revenue.

The reduced maintenance burden makes it much easier for OneMed to expand—whether by adding new features or entering new markets. The solution is future-proof, supporting further development, expansion, and even potential B2C integration.

The scalability of new features provides OneMed with a strong foundation to secure larger contracts with municipalities and regional healthcare providers